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Canflix FAQ
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Questions:

  • Why do I need a valid credit card for a FREE TRIAL?
  • How long is my Canflix FREE TRIAL?
  • How does Canflix work?
  • What types of movies does Canflix have?
  • How many DVDs am I able to view during my FREE TRIAL?
  • Is membership available to all Canadian residents?
  • Can I request that a DVD title be added to the site?
  • What methods of payment does Canflix.com accept?
  • How do I change/upgrade my membership?
  • What is HD-DVD (HD DVD)?
  • Will a HD-DVD (HD DVD) work in my current DVD player?
  • On the detail page for a product I see "hi-res front" and "hi-res back". What is that?
  • What is the Credit Card ID (CVV), why is it needed and where do I find it?
  • What is the answer to the movie quote of the week?
  • Are there late fees or due dates?
  • Does Canflix.com stock the wide-screen or full-screen edition of selections?
  • If I cancel my service during the 14 day FREE TRIAL, do I have to pay?
  • How do I cancel the service?


  • I am going away on vacation, is it possible for me to pause / hold / suspend my account until I return?

    Yes your account can be paused. When your account is paused, you can freely interact with the site and your FlixList, however no movies will be shippped to you and your credit card will not be billed.

    Although there is no way for you to pause your account on the site, if you send an email to support@canflix.com, we can pause your account.

    When you return from your vacation, simply send a note to support@canflix.com and we will reactivate your account. Your new billing date will be set to the date you choose to reactivate your account.

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